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this totally sounds like a truss rod problem. and larger guage strings helping fix the problem totally makes sense for a trus rod porblem.
heres the deal. the strings create a certain amount of tension on the neck. the thicker the strings, the more tension. thats why they put in truss rods, to help control it. all you have to do is take it in and have someone adjust the truss rod. if no one wants to mess with it (and seriously, its so easy, there is no excuse), then do it yourself. buy a set of allen wrenches and a small phillips head screw driver, take off the little plastic plate on the headstock (after looseing/removing the strings) and insert the proper wrench and adjust it accordingly. remember to go SLOW! and i cant stress that enough. you dont wanna risk cracking the neck.
another option is to buy some 11's! like i said before. thicker strings creat more tension. and since it sounds like your neck has a back bow, more tension would do the trick.
dont live with a poor set up. treat your axe like your baby. take care of it and it will take care of you. *insert another cheesy line*
~gR~
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