Originally Posted by YearsOfMetal
I do the same job, not for AT&T, but still phone customer service. I've found that I have to create a different persona in order to do it well. I hate it, but it does pay the concert bills. I call it playing a game of "who's the better sociopath". Unfortunately, I'm getting good at it.
Oh please give me tips..I know how to deal with asses...hell i worked in retail for the last 8 years just have this feeling I am gonna fail epically when they make me do my first solo call