Vilewoman's off-topic random retardation thread. - Page 93

YearsOfMetal · September 14th, 2010, 08:12 AM

My walk to work consists of walking into the living room and firing up the computers.

Shadow77 · September 15th, 2010, 11:27 AM

Ha,sent home from work because I guess AT&T thinks a Customer Service rep with a broken wisdom tooth is a little bit to bitchy

YearsOfMetal · September 16th, 2010, 07:36 AM

I do the same job, not for AT&T, but still phone customer service. I've found that I have to create a different persona in order to do it well. I hate it, but it does pay the concert bills. I call it playing a game of "who's the better sociopath". Unfortunately, I'm getting good at it.

Spanish_Lass · September 20th, 2010, 12:40 PM

Just been offered £10 for a short translation. Won't take much to do, but I am torn whether to do it or not because £10 is ridiculous considering the going rate... (around 5 times that) but then £10 is better than nothing...

Thing is, if I say no just to make a point, someone else will be desperate enough to take it, so i will have no money for that job and I will not have made any valid point since it will get done anyway.

Spanish_Lass · September 20th, 2010, 12:58 PM

Quote:

Originally Posted by YearsOfMetal

I do the same job, not for AT&T, but still phone customer service. I've found that I have to create a different persona in order to do it well. I hate it, but it does pay the concert bills. I call it playing a game of "who's the better sociopath". Unfortunately, I'm getting good at it.

Between uni courses I did multilingual customer service to pay for the fees.

One of the companies I worked for made us have aliases- So on day one they asked "let us know who you want to be"

They explained that since we had two tiers of service on behalf of two companies, we had to use different names to hide that fact from the end customer (the companies who hired us were OK with it) So for 50% of the calls you needed a different name, and one that could be pronounced easily in 3 different languages.

I often went back home and answered the phone with my work name.

But I think my least favourite was answering calls from Canada at 8 am- all prank calls from drunken college students who had nothing to do in the middle of the night. I don't mind stupid questions, but don't expect any service from ME before my first coffee of the day.

Shadow77 · September 21st, 2010, 05:12 PM

Quote:

Originally Posted by YearsOfMetal

I do the same job, not for AT&T, but still phone customer service. I've found that I have to create a different persona in order to do it well. I hate it, but it does pay the concert bills. I call it playing a game of "who's the better sociopath". Unfortunately, I'm getting good at it.

Oh please give me tips..I know how to deal with asses...hell i worked in retail for the last 8 years just have this feeling I am gonna fail epically when they make me do my first solo call

gnoff · September 22nd, 2010, 02:50 AM

off for Belgium

YearsOfMetal · September 22nd, 2010, 08:01 AM

You just have to keep smiling and stay calm and patient. This morning I swear I got stuck on the idiot line. I've spent my first hour of the morning explaining simple addition to irate adults. I just have to keep repeating until their anger wears off and they finally realize we aren't stealing anything from them. I've found a few sayings really help between calls:

Addition ~ It's a wonderful skill, maybe they should start teaching it in the schools.

Also, when I get "my son is a lawyer", I'm just dying to say "that's nice, my son is a sniper".

A friend of mine got me a beer coozie that reads "Have a nice day.....After you go fuck yourself." It sits squarely on my desk and does help with the stress.

YearsOfMetal · September 22nd, 2010, 08:14 AM

As far as names go, no one gets mine right. We laugh about it in our chat room. My first name is Glory. For some reason people hear ~ Lori, Dori, Flori, Florene, Gloria or anything else that is not my name. I sit back and think that my name is in almost 50% of metal songs, it can't be that hard to get right.

Spanish_Lass · September 22nd, 2010, 05:59 PM

Kristina, you have to bear in mind... some people ARE jerks. But they are the ones that by complaining about your service will overshadow the great work you manage to do for the other 99.9% of customers, so sometimes it's better just to let them nag while you think of sex, beer, metal or whatever happens to flow your boat. Preferably all three things at once.

The French have a wonderful expression- "Le client est roi" Literally, "the customer is king".... But then remember what they did to their last batch of royals.

So in my experience, short of installing the modern day version of a guillotine to deal with annoying customers, the "thank you for your feedback, we appreciate the comments from our valued customers and I will be sure to pass it on" is by the same level non-commital, cooperative from the point of view of your supervisors, and for the wankstain that is ruining your day, so much more annoying than a simple "fuck off"

Spanish_Lass · September 22nd, 2010, 06:05 PM

Quote:

Originally Posted by Shadow77

Oh please give me tips..I know how to deal with asses...hell i worked in retail for the last 8 years just have this feeling I am gonna fail epically when they make me do my first solo call

Don't worry, the person at the other end of the line will probably be none the wiser, with it being the first time they call themselves- and if in doubt about what the answer to something is just put them on hold and check with any old excuse such as saying... let me get your data onscreen...

Unless of course it's one of those idiots who have nothing better to do than call helplines on a daily basis. In which case, you are fucked. But so will be an experienced customer service agent.

Bates · September 22nd, 2010, 06:57 PM

That's the upside of being field technical support. People are far less likely to talk shit to your face.

Spanish_Lass · September 23rd, 2010, 03:26 PM

Quote:

Originally Posted by Bates

That's the upside of being field technical support. People are far less likely to talk shit to your face.

A certain breed of customer DEMANDS as their God given right that you provide a field technician on the spot... And most tend to get disappointed... although you wish you could meet them in person, such as a certain Sikh gentleman from London who called a helpline because his turban got stuck in the printer.

My friend took the call and to this day swears it's not the most bonkers call she's ever answered.

Hagg · September 24th, 2010, 01:54 PM

A nice story told by my son: he was once working as a helpdesk person for VISA. They had this offer: take our card and have it for free for the first 3 months.
A guy called and said: they charged me for 2.500 euros, wtf? They told me it was for free!!!

Shadow77 · September 24th, 2010, 05:21 PM

Quote:

Originally Posted by Spanish_Lass

Don't worry, the person at the other end of the line will probably be none the wiser, with it being the first time they call themselves- and if in doubt about what the answer to something is just put them on hold and check with any old excuse such as saying... let me get your data onscreen...

Unless of course it's one of those idiots who have nothing better to do than call helplines on a daily basis. In which case, you are fucked. But so will be an experienced customer service agent.

LOL...yeah well they put us in a simulated billing field today...and somehow i ended up making the test dummies bill -$99.00....guess i will least be a customer friendly agent lmao

Spanish_Lass · September 24th, 2010, 07:20 PM

Quote:

Originally Posted by Shadow77

LOL...yeah well they put us in a simulated billing field today...and somehow i ended up making the test dummies bill -$99.00....guess i will least be a customer friendly agent lmao

Yeah, the lesser spotted customer friendly agent, otherwise known as "a fucking liability"

gnoff · October 1st, 2010, 05:24 AM

For those that might care, I've removed my Facebook profile for various reasons, but I can be contacted via this page or my email.

Spanish_Lass · October 1st, 2010, 09:55 AM

Quote:

Originally Posted by gnoff

For those that might care, I've removed my Facebook profile for various reasons, but I can be contacted via this page or my email.

I was wondering about that

Think I have your email and msn, but you mind pm'ing just in case?

Belgar · October 2nd, 2010, 02:56 PM

Quote:

Originally Posted by gnoff

For those that might care, I've removed my Facebook profile for various reasons, but I can be contacted via this page or my email.

Might be a good thing. I've tried to stay away from this site. However, I find it amusing to read people's eagerness to share every little moment of their day with their 'friends'.

At least we still have RB to talk. Btw, will you be going to Alvinne Craft beer fest in March 2011? I'll be back in Belgium by then, could host you if interested.

gnoff · October 2nd, 2010, 08:58 PM

Quote:

Originally Posted by Belgar

Btw, will you be going to Alvinne Craft beer fest in March 2011? I'll be back in Belgium by then, could host you if interested.

send me more info

amon666 · October 3rd, 2010, 10:56 PM

i miss you guys, i've been away for so long!

Hagg · October 4th, 2010, 08:39 AM

You Tube

You Tube

Thimon · October 4th, 2010, 08:54 AM

Welcome back Ahmed ^^

Lol@the videos
The second one is probably faked, but who cares, it's funny ^^

Tomasz · October 4th, 2010, 05:59 PM

Quote:

Originally Posted by Thimon

Welcome back Ahmed ^^

Lol@the videos
The second one is probably faked, but who cares, it's funny ^^

both look fake to me

Shadow77 · October 6th, 2010, 10:55 PM

So...I relocated...and now job hunting..yet again...cons traffic fucking sucks in Dallas...pros...least the bf is only 7 minutes away now

And Mapquest sucks for directions...took me 2hrs to find the place I was going to apply at today when it said Oh 15min

September 22nd, 2010, 06:57 PM	#2312 (permalink)
Bates Swamp Yankee Join Date: Dec 2006 Location: Deerfield, NH Posts: 1,496	That's the upside of being field technical support. People are far less likely to talk shit to your face. __________________ Other theories claim that Swamp Yankees were the undesirable, troublemaking New Englanders who moved to the "swamps" of southeastern New England upon arriving in the New World in the 1600s. We are brothers of the north, we all share in the Allfather's blood

September 14th, 2010, 08:12 AM	#2301 (permalink)
YearsOfMetal what? Join Date: Jun 2009 Location: Central Florida Posts: 191	My walk to work consists of walking into the living room and firing up the computers.

September 15th, 2010, 11:27 AM	#2302 (permalink)
Shadow77 Senior Member Join Date: Apr 2009 Location: Longview,Tx Posts: 532	Ha,sent home from work because I guess AT&T thinks a Customer Service rep with a broken wisdom tooth is a little bit to bitchy

September 16th, 2010, 07:36 AM	#2303 (permalink)
YearsOfMetal what? Join Date: Jun 2009 Location: Central Florida Posts: 191	I do the same job, not for AT&T, but still phone customer service. I've found that I have to create a different persona in order to do it well. I hate it, but it does pay the concert bills. I call it playing a game of "who's the better sociopath". Unfortunately, I'm getting good at it.

September 20th, 2010, 12:40 PM	#2304 (permalink)
Spanish_Lass Dahar Mistress Join Date: Jun 2008 Location: Midlothian, Scotland Posts: 1,270	Just been offered £10 for a short translation. Won't take much to do, but I am torn whether to do it or not because £10 is ridiculous considering the going rate... (around 5 times that) but then £10 is better than nothing... Thing is, if I say no just to make a point, someone else will be desperate enough to take it, so i will have no money for that job and I will not have made any valid point since it will get done anyway.

September 22nd, 2010, 02:50 AM	#2307 (permalink)
gnoff Senior Member Join Date: Feb 2003 Location: Mölndal, Sweden Posts: 2,463	off for Belgium

September 22nd, 2010, 08:01 AM	#2308 (permalink)
YearsOfMetal what? Join Date: Jun 2009 Location: Central Florida Posts: 191	You just have to keep smiling and stay calm and patient. This morning I swear I got stuck on the idiot line. I've spent my first hour of the morning explaining simple addition to irate adults. I just have to keep repeating until their anger wears off and they finally realize we aren't stealing anything from them. I've found a few sayings really help between calls: Addition ~ It's a wonderful skill, maybe they should start teaching it in the schools. Also, when I get "my son is a lawyer", I'm just dying to say "that's nice, my son is a sniper". A friend of mine got me a beer coozie that reads "Have a nice day.....After you go fuck yourself." It sits squarely on my desk and does help with the stress.

September 22nd, 2010, 08:14 AM	#2309 (permalink)
YearsOfMetal what? Join Date: Jun 2009 Location: Central Florida Posts: 191	As far as names go, no one gets mine right. We laugh about it in our chat room. My first name is Glory. For some reason people hear ~ Lori, Dori, Flori, Florene, Gloria or anything else that is not my name. I sit back and think that my name is in almost 50% of metal songs, it can't be that hard to get right.

September 22nd, 2010, 05:59 PM	#2310 (permalink)
Spanish_Lass Dahar Mistress Join Date: Jun 2008 Location: Midlothian, Scotland Posts: 1,270	Kristina, you have to bear in mind... some people ARE jerks. But they are the ones that by complaining about your service will overshadow the great work you manage to do for the other 99.9% of customers, so sometimes it's better just to let them nag while you think of sex, beer, metal or whatever happens to flow your boat. Preferably all three things at once. The French have a wonderful expression- "Le client est roi" Literally, "the customer is king".... But then remember what they did to their last batch of royals. So in my experience, short of installing the modern day version of a guillotine to deal with annoying customers, the "thank you for your feedback, we appreciate the comments from our valued customers and I will be sure to pass it on" is by the same level non-commital, cooperative from the point of view of your supervisors, and for the wankstain that is ruining your day, so much more annoying than a simple "fuck off"

September 24th, 2010, 01:54 PM	#2314 (permalink)
Hagg Senior Member Join Date: Mar 2009 Location: The Netherlands Posts: 256	A nice story told by my son: he was once working as a helpdesk person for VISA. They had this offer: take our card and have it for free for the first 3 months. A guy called and said: they charged me for 2.500 euros, wtf? They told me it was for free!!!

October 1st, 2010, 05:24 AM	#2317 (permalink)
gnoff Senior Member Join Date: Feb 2003 Location: Mölndal, Sweden Posts: 2,463	For those that might care, I've removed my Facebook profile for various reasons, but I can be contacted via this page or my email.

October 4th, 2010, 08:54 AM	#2323 (permalink)
Thimon Senior Member Join Date: Jul 2008 Location: Bavaria, Germany Posts: 832	Welcome back Ahmed ^^ Lol@the videos The second one is probably faked, but who cares, it's funny ^^

October 6th, 2010, 10:55 PM	#2325 (permalink)
Shadow77 Senior Member Join Date: Apr 2009 Location: Longview,Tx Posts: 532	So...I relocated...and now job hunting..yet again...cons traffic fucking sucks in Dallas...pros...least the bf is only 7 minutes away now And Mapquest sucks for directions...took me 2hrs to find the place I was going to apply at today when it said Oh 15min