question about sweetwater?

aviel · April 20th, 2012, 10:49 AM

hey,
just something that make me a little suspicious..
for those of you that buy from sweetwater. i called them to ask some stuff and i talked to sales engineer who, after i decided what to buy and when ( i asked for shipping) contacted my by mail, indtroduced himself and explained they have a 1 on 1 method, meaning each time i buy he will take care of it.

he also introduced himself, sent me his website, and also said i rather pay with a wire transfer and make sure its fine with him on the phone.

now i dont know, i might be too suspicious, or just too paranoid, but does it sound normal to you? you can never know what people do to rip you nowdays.

Skinny Viking · April 20th, 2012, 11:01 AM

I've dealt with the same guy at sweetwater for every purchase for the last 4 years. Anytime I tell him via email that I wish to buy something, he calls me right away to confirm over the phone that I wish to use the same credit card on file. They do it for security reasons. Now as far as wire transfers go, never had to do that but I'd be willing to bet its for the same reasons

decoy205 · April 20th, 2012, 11:43 AM

Same here.

006 · April 20th, 2012, 12:16 PM

Sweetwater has a longstanding reputation for being a quality place to get your gear from. Have done thousands of dollars worth of business with them over the years and wouldn't hesitate to continue that.

aviel · April 20th, 2012, 12:43 PM

great guys,
thanks for the info, i will go on with my purchase.
a new country man and a monitor level control

Loren Littlejohn · April 20th, 2012, 04:27 PM

I've had nothing but positive experiences with that company. Plus, fucking candy in the box.

But seriously, they have even heeded my request to only call me during certain hours of the day. Very good company to deal with. Musiciansfriend on the other hand...

metalhead3ecr · April 20th, 2012, 05:06 PM

Quote:

Originally Posted by Loren Littlejohn

I've had nothing but positive experiences with that company. Plus, fucking candy in the box.

THIS!

Chaos_Moon · April 20th, 2012, 07:21 PM

Fuckin' candy!

And their customer service is awesome. Never had a problem, and the personal sales associate is pretty awesome. They keep track of the things you buy, and are very knowledgeable.

Matt-Steele · April 20th, 2012, 09:38 PM

I bought EZ Keys from Sweetwater a few weeks ago. I had some guy calling me and leaving me messages on my phone. I called him back and he wanted to make sure I received the software and if I had any issues , he would help me. I told him I just needed the serial number from them and that I was alkready all set up and good. I've been dealing with Toontrack stuff for years.

Now, weeks later, they are still calling me and leaving me messages to call them. It's all a bit ridiculous. If I had any issues, I would contact them, but I'm all good!!! Can you have too much sypport? If so, Sweetwater would be the most guilty company I've ever dealt with. I mean to go to this extent over a simple little program like EZ Keys! Imagine i I were to purchase something big from them! I could imagine them pitching a tent outside my home waiting for me to walk outside holding my hand to make sure everything was just right with my purchase!

SentencedToBurn · April 20th, 2012, 10:40 PM

Quote:

Originally Posted by Matt-Steele

I bought EZ Keys from Sweetwater a few weeks ago. I had some guy calling me and leaving me messages on my phone. I called him back and he wanted to make sure I received the software and if I had any issues , he would help me. I told him I just needed the serial number from them and that I was alkready all set up and good. I've been dealing with Toontrack stuff for years.

Now, weeks later, they are still calling me and leaving me messages to call them. It's all a bit ridiculous. If I had any issues, I would contact them, but I'm all good!!! Can you have too much sypport? If so, Sweetwater would be the most guilty company I've ever dealt with. I mean to go to this extent over a simple little program like EZ Keys! Imagine i I were to purchase something big from them! I could imagine them pitching a tent outside my home waiting for me to walk outside holding my hand to make sure everything was just right with my purchase!

lol. could you stop doing your job so fuckin much?!

Doctor Gay · April 20th, 2012, 10:59 PM

5w337w473r 0v3r 7h3 al73rn471v3 4'7 mu51c14n5 fr13nd

arv_foh · April 21st, 2012, 12:29 AM

I've had nothing but good experiences with sweetwater but I bought a duet like 2 years ago and they still fuckin' call me

aviel · April 21st, 2012, 08:30 AM

Quote:

Originally Posted by Doctor Gay

5w337w473r 0v3r 7h3 al73rn471v3 4'7 mu51c14n5 fr13nd

took me a few minutes to figure this one out

Loren Littlejohn · April 21st, 2012, 12:33 PM

Tell them not to call you and they will (say you would rather just get email).

They really are a good company to deal with.

006 · April 21st, 2012, 01:05 PM

Yeah I get a call once a year from them, unless I purchase something then they always call after it was supposed to have been received, otherwise just an e-mail periodically.

Jind · April 21st, 2012, 05:53 PM

Yup - same here. Was assigned a Sweetwater rep a couple years ago, he left, but the next guy called me, told me he was my contact if ever I needed something in the future, told me he would help me with anything I wanted to know or with any follow-up questions and such. I get a call every few months, but it's fine by me - he never seems pushy or anything.

bryan_kilco · April 22nd, 2012, 10:11 AM

I forgot, they sent me a free catalogue with a guitar strap I bought, and the box had candy in it! They call me once in a while still, even though I haven't purchased anything from them recently. Seem like good service.

aramism · April 27th, 2012, 02:38 AM

sweetwater is great. the only place i really buy new gear from. i've made very very large purchases in the past and work with one guy there and he really goes above and beyond normal to make sure via email or phone i get what i need. they also have real cool tech support and infinite patience to help you do system setups and routing for bigger purchases etc.

really the best place for new music gear as far as i'm concerned.

AD Chaos · April 27th, 2012, 08:55 AM

The catalog they send with the gear is great, quite extensive and filled with rather high-end equipment choices.

A good choice for big purchases (even though the Roadster head I got from them came with a minuscule dent on the front (cosmetic inconvenience only) but that may have been the delivery company's fault, not them. The packaging was great anyways.

schwinginbatman · April 27th, 2012, 11:23 AM

They're pretty great. A while after I bought Addictive Drums they had called to ask if I was enjoying it, and if I got all my problems sorted out. Really nice guys. Plus their catalog is great for reading when you're on the loo.

madbutcher · April 27th, 2012, 12:02 PM

I ordered a kick mic stand about a week ago and within an hour of placing the order online I got a call saying it was in the mail. Little annoying, but I'd much rather have too much customer service than not enough. And yea, I can usually kill a good hour with their catalog. I was disappointed when the stand came, before I could have swore I got delicious vanilla and fruit0 flavored tootsie rolls. This time just normal ones.

MKS · April 27th, 2012, 07:28 PM

Sweetwater has the best customer service. Simply amazing.

Contra Studio · April 27th, 2012, 07:32 PM

http://www.sweetwater.com/financing/

I do enjoy their services. I always get them on a bidding war with other companies, VintageKings, GR Pro, etc. And they always come out top with great freebies, like free overnight, cables, and discounts. Cant beat that. Yes they do offer bank Xfer and COD. I wish they would have longer payment plans like AMS and ZZound. 8-5 month payments.

April 20th, 2012, 10:49 AM	#1 (permalink)
aviel Senior Member Join Date: Aug 2011 Posts: 738	question about sweetwater? hey, just something that make me a little suspicious.. for those of you that buy from sweetwater. i called them to ask some stuff and i talked to sales engineer who, after i decided what to buy and when ( i asked for shipping) contacted my by mail, indtroduced himself and explained they have a 1 on 1 method, meaning each time i buy he will take care of it. he also introduced himself, sent me his website, and also said i rather pay with a wire transfer and make sure its fine with him on the phone. now i dont know, i might be too suspicious, or just too paranoid, but does it sound normal to you? you can never know what people do to rip you nowdays. __________________ Aviel Nahoum Jackson DK 2M Snowhite ESP Eclipse Engl Powerball Peavy 6505 Legacy 4x12 v30 Palmer Dacappo reamp box. i do reamps, hit me up

April 20th, 2012, 12:16 PM	#4 (permalink)
006 Mike G Join Date: Jan 2005 Location: SATX Posts: 8,981	Sweetwater has a longstanding reputation for being a quality place to get your gear from. Have done thousands of dollars worth of business with them over the years and wouldn't hesitate to continue that. __________________ >>>>Lyle Cooper Session Drums<<<< Winter Skies Productions on FaceBook Cubase Slip Editing Tutorial Video 006 Drum Pack v1.1: TCI Only,WAV Only

April 20th, 2012, 12:43 PM	#5 (permalink)
aviel Senior Member Join Date: Aug 2011 Posts: 738	great guys, thanks for the info, i will go on with my purchase. a new country man and a monitor level control __________________ Aviel Nahoum Jackson DK 2M Snowhite ESP Eclipse Engl Powerball Peavy 6505 Legacy 4x12 v30 Palmer Dacappo reamp box. i do reamps, hit me up

April 21st, 2012, 12:29 AM	#12 (permalink)
arv_foh Brian K Join Date: Oct 2006 Location: Columbus, OH Posts: 2,681	I've had nothing but good experiences with sweetwater but I bought a duet like 2 years ago and they still fuckin' call me __________________ Audio Engineering, Graphic Design, and Photography www.btkaudio.com www.btkphoto.com

April 21st, 2012, 01:05 PM	#15 (permalink)
006 Mike G Join Date: Jan 2005 Location: SATX Posts: 8,981	Yeah I get a call once a year from them, unless I purchase something then they always call after it was supposed to have been received, otherwise just an e-mail periodically. __________________ >>>>Lyle Cooper Session Drums<<<< Winter Skies Productions on FaceBook Cubase Slip Editing Tutorial Video 006 Drum Pack v1.1: TCI Only,WAV Only

April 20th, 2012, 11:43 AM	#3 (permalink)
decoy205 STUCK IN HELL Join Date: Sep 2008 Posts: 313	Same here.

April 20th, 2012, 07:21 PM	#8 (permalink)
Chaos_Moon Member Join Date: Nov 2010 Location: Northern VA Posts: 78	Fuckin' candy! And their customer service is awesome. Never had a problem, and the personal sales associate is pretty awesome. They keep track of the things you buy, and are very knowledgeable.

April 20th, 2012, 09:38 PM	#9 (permalink)
Matt-Steele Senior Member Join Date: Aug 2008 Location: New York Posts: 435	I bought EZ Keys from Sweetwater a few weeks ago. I had some guy calling me and leaving me messages on my phone. I called him back and he wanted to make sure I received the software and if I had any issues , he would help me. I told him I just needed the serial number from them and that I was alkready all set up and good. I've been dealing with Toontrack stuff for years. Now, weeks later, they are still calling me and leaving me messages to call them. It's all a bit ridiculous. If I had any issues, I would contact them, but I'm all good!!! Can you have too much sypport? If so, Sweetwater would be the most guilty company I've ever dealt with. I mean to go to this extent over a simple little program like EZ Keys! Imagine i I were to purchase something big from them! I could imagine them pitching a tent outside my home waiting for me to walk outside holding my hand to make sure everything was just right with my purchase!

April 20th, 2012, 10:59 PM	#11 (permalink)
Doctor Gay Heel Join Date: Apr 2011 Location: Bel Air, MD Posts: 154	5w337w473r 0v3r 7h3 al73rn471v3 4'7 mu51c14n5 fr13nd

April 21st, 2012, 05:53 PM	#16 (permalink)
Jind Grrrr!!! (I'm a bear) Join Date: Mar 2009 Posts: 2,373	Yup - same here. Was assigned a Sweetwater rep a couple years ago, he left, but the next guy called me, told me he was my contact if ever I needed something in the future, told me he would help me with anything I wanted to know or with any follow-up questions and such. I get a call every few months, but it's fine by me - he never seems pushy or anything. __________________ Jind ________________________________________________ DAW: Sonar X1PE, Cakewalk V Studio 100 interface/mixer; AMD Phenom II X4 CPU w/8GB DDR3 Ram, MS Windows 7 x64; Behringer TRUTH B2031A Monitors Guitars/Amps: Gibson Les Paul, Fender American Standard Telecaster, Egnater Tweaker Head & Matching Cab w/ Celestion G12H-30, Digitech RP1000, Various Pedals

April 22nd, 2012, 10:11 AM	#17 (permalink)
bryan_kilco Senior Member Join Date: Nov 2007 Location: Poconos, PA Posts: 2,985	I forgot, they sent me a free catalogue with a guitar strap I bought, and the box had candy in it! They call me once in a while still, even though I haven't purchased anything from them recently. Seem like good service.

April 27th, 2012, 02:38 AM	#18 (permalink)
aramism Senior Member Join Date: Dec 2006 Location: New York, NY Posts: 1,480	sweetwater is great. the only place i really buy new gear from. i've made very very large purchases in the past and work with one guy there and he really goes above and beyond normal to make sure via email or phone i get what i need. they also have real cool tech support and infinite patience to help you do system setups and routing for bigger purchases etc. really the best place for new music gear as far as i'm concerned. __________________ Studio Six Sound http://www.facebook.com/studiosixsound

April 27th, 2012, 08:55 AM	#19 (permalink)
AD Chaos Big Member Join Date: Aug 2009 Location: In a mental institution Posts: 1,186	The catalog they send with the gear is great, quite extensive and filled with rather high-end equipment choices. A good choice for big purchases (even though the Roadster head I got from them came with a minuscule dent on the front (cosmetic inconvenience only) but that may have been the delivery company's fault, not them. The packaging was great anyways. __________________

April 27th, 2012, 11:23 AM	#20 (permalink)
schwinginbatman It's shittay! Join Date: May 2009 Location: Kansas Posts: 369	They're pretty great. A while after I bought Addictive Drums they had called to ask if I was enjoying it, and if I got all my problems sorted out. Really nice guys. Plus their catalog is great for reading when you're on the loo.

April 27th, 2012, 12:02 PM	#21 (permalink)
madbutcher Senior Member Join Date: May 2005 Location: St Louis Posts: 448	I ordered a kick mic stand about a week ago and within an hour of placing the order online I got a call saying it was in the mail. Little annoying, but I'd much rather have too much customer service than not enough. And yea, I can usually kill a good hour with their catalog. I was disappointed when the stand came, before I could have swore I got delicious vanilla and fruit0 flavored tootsie rolls. This time just normal ones.

April 27th, 2012, 07:28 PM	#22 (permalink)
MKS Titan Pro Sound Join Date: May 2005 Posts: 820	Sweetwater has the best customer service. Simply amazing. __________________ Lazy Music Blog: http://fatlikereflexes.com or https://www.facebook.com/fatlikereflexes

April 27th, 2012, 07:32 PM	#23 (permalink)
Contra Studio Senior Member Join Date: Jul 2011 Location: Hell Paso Posts: 289	http://www.sweetwater.com/financing/ I do enjoy their services. I always get them on a bidding war with other companies, VintageKings, GR Pro, etc. And they always come out top with great freebies, like free overnight, cables, and discounts. Cant beat that. Yes they do offer bank Xfer and COD. I wish they would have longer payment plans like AMS and ZZound. 8-5 month payments.