Fuck The End Records (rant inside)

MadeInNewJersey · March 4th, 2006, 12:05 PM

Here's the email I just had to send them:

"You know, I have to say, I'm EXTREMELY disappointed in the delivery/shipping service from The End Records this time around.

Apparently, the shipping option chosen was DHL At Home, which sent my package to DHL, who then turned it over to the USPS. According to DHL, it arrived at them on 2/23 (9 days ago). It wasn't received by the USPS until 2/28 (5 days later, 4 days ago). And then apparently the USPS is listing the item as "undeliverable as addressed." It's now March 4, and I don't have an order that I placed on February 19th. To me that is unacceptable. I've been a longtime customer of The End Records and have spent $1000s with your label/distro. I've always appreciated the free s/h in the USA, but if this is the result? What's the point? I'd rather pay $5 and have my items shipped via Priority Mail direct to me.

Now I have to waste my Saturday trying to track down this package, and that's simply not what I wanted to do when I originally made this order.

Sure enough, I called the USPS 800 tracking # that DHL insisted I had to do, and their shitty automated service told me: "Delivery tracking information is not available for this item. Please contact the sender for more details."

And that brings us up to date. I'd like a full reimbursement of my money please, and I don't care about the albums anymore. I'll buy them from someone else.

Let me know when this will be taken care of. Thank you.
-Mark"

MFJ · March 4th, 2006, 12:10 PM

Good, that's what needed to be done. I almost did the same thing when they took 25 days to get a CD to me.

lizard · March 4th, 2006, 12:24 PM

MetaldiscMetaldiscMetaldisc

MadeInNewJersey · March 4th, 2006, 12:24 PM

I'm just so tired of everyone loving them and no one bringing up their very real s/h issues. Sure they've sometimes managed to get things to me in 1 week, but I feel like those days are long gone.

Tons of much much smaller distros charge less and provide exemplary (sp?) service with regularity. It's shameful that The End no longer does, since I used to consider them the leader.

Erik · March 4th, 2006, 12:26 PM

http://shopping.theendrecords.com/s.....A/id.12227/.f

rei$$ue

tee hee

Climb Thar Hill · March 4th, 2006, 12:27 PM

That sucks, Gugs. Hopefully you get your refund. Fortunately, I've never had any problems with them, I've always received my orders in about 3 days.

lizard · March 4th, 2006, 12:28 PM

Maybe I'm just confused but how is this the end's fault?

MadeInNewJersey · March 4th, 2006, 12:32 PM

Quote:

Originally Posted by lizard

Maybe I'm just confused but how is this the end's fault?

a) they chose this asinine shipping option when they could just have sent the 3 fucking CDs First Class for less than $3, direct to me
b) they addressed the package, which DHL and then the USPS said is "undeliverable as addressed"

but moreso 'a' than 'b'

Erik · March 4th, 2006, 12:39 PM

im sure they would have been willing to ship it with an alternate shipping method if you had told them that's what you wanted

just sayin'

MadeInNewJersey · March 4th, 2006, 12:41 PM

That's just it, I chose the "free" s/h option, which is listed on their website as Priority Mail in the USA.

http://shopping.theendrecords.com/s....tegory.2002/.f

In other words, THEY ARE GAY AND FUCKING LYING. I'm no longer going to be supporting them, I'm pretty sure.

dorian gray · March 4th, 2006, 12:50 PM

interesting. wasnt someone also recently c/o broken jewel cases?

the two times i used them i received my stuff in a relatively short time frame and very nicely packaged. sorry youre having trouble with them. contacting them is the right thing to do. although you might want to try a phone call (which im sure youve thought of, being in sales and all that). good luck

March 4th, 2006, 12:10 PM	#2 (permalink)
MFJ loaded Join Date: Jan 2004 Location: Behind the mist. Posts: 9,299	Good, that's what needed to be done. I almost did the same thing when they took 25 days to get a CD to me. __________________

March 4th, 2006, 12:24 PM	#3 (permalink)
lizard Pheremones of Hate Join Date: Jun 2002 Location: Hotel Hitler ~ Where We Have Ways of Making You Enjoy Your Stay Posts: 23,326	MetaldiscMetaldiscMetaldisc __________________ [URL="http://www.sonofscience.com/"][IMG]http://www.sonofscience.com/tags/tag.gif[/IMG][/URL]

March 4th, 2006, 12:28 PM	#7 (permalink)
lizard Pheremones of Hate Join Date: Jun 2002 Location: Hotel Hitler ~ Where We Have Ways of Making You Enjoy Your Stay Posts: 23,326	Maybe I'm just confused but how is this the end's fault? __________________ [URL="http://www.sonofscience.com/"][IMG]http://www.sonofscience.com/tags/tag.gif[/IMG][/URL]

March 4th, 2006, 12:26 PM	#5 (permalink)
Erik Banned Join Date: Oct 2001 Location: southernmost voyage Posts: 16,456	http://shopping.theendrecords.com/s.....A/id.12227/.f rei$$ue tee hee

March 4th, 2006, 12:27 PM	#6 (permalink)
Climb Thar Hill not family oriented Join Date: Jan 2006 Location: nowheres in particular Posts: 2,337	That sucks, Gugs. Hopefully you get your refund. Fortunately, I've never had any problems with them, I've always received my orders in about 3 days.

March 4th, 2006, 12:39 PM	#9 (permalink)
Erik Banned Join Date: Oct 2001 Location: southernmost voyage Posts: 16,456	im sure they would have been willing to ship it with an alternate shipping method if you had told them that's what you wanted just sayin'

March 4th, 2006, 12:50 PM	#11 (permalink)
dorian gray Senior Member Join Date: Apr 2004 Posts: 10,454	interesting. wasnt someone also recently c/o broken jewel cases? the two times i used them i received my stuff in a relatively short time frame and very nicely packaged. sorry youre having trouble with them. contacting them is the right thing to do. although you might want to try a phone call (which im sure youve thought of, being in sales and all that). good luck