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DVD/CD drive not reading.....Toshiba Satellite

Discussion in 'Bar' started by bryan_kilco, Jan 26, 2012.

  1. bryan_kilco

    bryan_kilco Member

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    Ugh, so I've been searching online for days now and not getting anywhere. I just bought a new Toshiba Satellite L670, Win 7 - 64 Bit like maybe 7 months ago and the past few weeks my DVD/CD drive has been intermittently not showing up. Now, it just will not be recognized at all. Won't recognize blank CD-Rs, etc. I can't seem to come to any type of concrete solution to this.

    Anyone have any advice? :mad:
     
  2. pikachu69

    pikachu69 mixomatic 2000

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    In the device manager is the drive in question showing an error message? if so what is the code? error code 41? 19?

    If so you need to delete the upper filters and lower filters in the registry for your drive. I have had this happen to my satellite before and other peoples random computers I have fixed.

    If you can find the error code I can help you more but I need to know that first.
     
  3. bryan_kilco

    bryan_kilco Member

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    In Device Manager, I don't even see my DVD/CD drive anywhere.....
     
  4. Volcane

    Volcane Power Quest

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    Does it recognize it in the BIOS? if not, then your drive is probably dead. If it does show up as a device, then yes, it's a Windows problem.

    have you tried: http://support.microsoft.com/kb/314060
     
  5. bryan_kilco

    bryan_kilco Member

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    Just went into BIOS and I can't find it anywhere. Never seen this type of BIOS before, either.... kinda bummed.
     
  6. pikachu69

    pikachu69 mixomatic 2000

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    does the drive still have power?

    Can you open and close it?
     
  7. bryan_kilco

    bryan_kilco Member

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    I can open and close it. It also starts "whirring" like it's definitely spinning the disc. Just did troubleshooting on "Playing and Burning a CD, DVD, etc..." and its saying that there is no drive detected. =/
     
  8. pikachu69

    pikachu69 mixomatic 2000

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    It sounds like an error code 41 issue to me. If you like you can try the following registry edit. I recommend you do a registry backup BEFORE attempting this. I have done this several times and it has always worked. It may be that the device has died but this is worth a try for sure.

    Click on the start menu and in the seach bar type in 'regedit' to open the registry editor.

    Locate the HKEY_LOCAL_MACHINE folder under Computer/My Computer and click the |> or (+) icon next to the folder name to expand the folder.

    Continue to expand folders until you reach the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class registry key.

    Click on the |> or (+) icon next to the Class key to expand it. You should see a long list of subkeys open up under Class.

    Each 32-digit subkey is unique and corresponds to a particular type, or class, of hardware. The GUID for CD/DVD devices is 4D36E965-E325-11CE-BFC1-08002BE10318.

    Click the registry subkey corresponding to the device's Class GUID that you determined in the last step.

    In the results that appear on the window on the right, locate the UpperFilters and LowerFilters values.

    If you don't see either registry values listed, this solution isn't for you. Double check that you're looking at the correct device class but if you're sure you are, you'll have to try a different solution but if you see one or both of these carry on...

    Right-click on UpperFilters and choose Delete.

    Choose Yes to the "Deleting certain registry values could cause system instability. Are you sure you want to permanently delete this value?" question.

    Repeat Step 9 with the LowerFilters value.

    You might also see an UpperFilters.bak or LowerFilters.bak value but you do not need to delete either of these. Deleting them probably won't hurt anything but neither one is causing the Device Manager error code you're seeing.

    Close Registry Editor.

    Restart your computer.

    Check to see if deleting the UpperFilters and LowerFilters registry values solved your problem.

    If this does not help it will not effect your machine in any way so don't panic and you can always restore the registry from the backup to be sure but I have never had to after doing this.


    Hope this helps.

    Cheers,
    Nigel.
     
  9. Volcane

    Volcane Power Quest

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    If you can't find it in the BIOS (but you can see the HDD etc), then no amount of Windows settings will fix that... Sounds like a replacement unit.

    Usually there's just one screw that will let you pull the optical drive out of the unit. get the part number and find a replacement. Or, external USB DVD might be the best answer.
     
  10. alan1990

    alan1990 Member

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    the drives on alot of newer laptops just snap into a slot so if your lucky it may have just wiggled the data cable loose.
     
  11. bryan_kilco

    bryan_kilco Member

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    Ok, so this is odd.....I took it to band practice last night and let our bassist and other guitarist check it out (they have the most computer skills out of the band haha) and they did some magic while I had a smoke break and they got it to recognize the drive again. So, I get home, fire it up, and it doesn't recognize it again. What. The. Fudge?!?
     
  12. guitarguru777

    guitarguru777 Member

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    Sounds like a loose cable to me, there is a small ribbon cable that attaches the port the drive slips into to the mother board. I bet $5 its loose and not in the "closed" position.

    [​IMG]
     
  13. bryan_kilco

    bryan_kilco Member

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    Thank you guys for all the help. Another computer savvy friend is coming over in a bit. I may see if he'll assist me in trying to pull the drive out.

    I'll post back with details.
     

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