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question about sweetwater?

Discussion in 'Andy Sneap' started by aviel, Apr 20, 2012.

  1. aviel

    aviel Member

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    hey,
    just something that make me a little suspicious..
    for those of you that buy from sweetwater. i called them to ask some stuff and i talked to sales engineer who, after i decided what to buy and when ( i asked for shipping) contacted my by mail, indtroduced himself and explained they have a 1 on 1 method, meaning each time i buy he will take care of it.

    he also introduced himself, sent me his website, and also said i rather pay with a wire transfer and make sure its fine with him on the phone.

    now i dont know, i might be too suspicious, or just too paranoid, but does it sound normal to you? you can never know what people do to rip you nowdays.
     
  2. Skinny Viking

    Skinny Viking ¯\(°_o)/¯ How do Lydian?

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    I've dealt with the same guy at sweetwater for every purchase for the last 4 years. Anytime I tell him via email that I wish to buy something, he calls me right away to confirm over the phone that I wish to use the same credit card on file. They do it for security reasons. Now as far as wire transfers go, never had to do that but I'd be willing to bet its for the same reasons
     
  3. decoy205

    decoy205 STUCK IN HELL

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    Same here.
     
  4. 006

    006 Mike G

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    Sweetwater has a longstanding reputation for being a quality place to get your gear from. Have done thousands of dollars worth of business with them over the years and wouldn't hesitate to continue that.
     
  5. aviel

    aviel Member

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    great guys,
    thanks for the info, i will go on with my purchase.
    a new country man and a monitor level control :)
     
  6. Loren Littlejohn

    Loren Littlejohn Lover of all boobage.

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    I've had nothing but positive experiences with that company. Plus, fucking candy in the box.

    But seriously, they have even heeded my request to only call me during certain hours of the day. Very good company to deal with. Musiciansfriend on the other hand...
     
  7. metalhead3ecr

    metalhead3ecr Member

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    THIS!
     
  8. Chaos_Moon

    Chaos_Moon Member

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    Fuckin' candy!

    And their customer service is awesome. Never had a problem, and the personal sales associate is pretty awesome. They keep track of the things you buy, and are very knowledgeable.
     
  9. Matt-Steele

    Matt-Steele Member

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    I bought EZ Keys from Sweetwater a few weeks ago. I had some guy calling me and leaving me messages on my phone. I called him back and he wanted to make sure I received the software and if I had any issues , he would help me. I told him I just needed the serial number from them and that I was alkready all set up and good. I've been dealing with Toontrack stuff for years.

    Now, weeks later, they are still calling me and leaving me messages to call them. It's all a bit ridiculous. If I had any issues, I would contact them, but I'm all good!!! Can you have too much sypport? If so, Sweetwater would be the most guilty company I've ever dealt with. I mean to go to this extent over a simple little program like EZ Keys! Imagine i I were to purchase something big from them! I could imagine them pitching a tent outside my home waiting for me to walk outside holding my hand to make sure everything was just right with my purchase!
     
  10. SentencedToBurn

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    lol. could you stop doing your job so fuckin much?!
     
  11. Doctor Gay

    Doctor Gay Heel

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    5w337w473r 0v3r 7h3 al73rn471v3 4'7 mu51c14n5 fr13nd
     
  12. arv_foh

    arv_foh Brian K

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    I've had nothing but good experiences with sweetwater but I bought a duet like 2 years ago and they still fuckin' call me
     
  13. aviel

    aviel Member

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    took me a few minutes to figure this one out
     
  14. Loren Littlejohn

    Loren Littlejohn Lover of all boobage.

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    Tell them not to call you and they will (say you would rather just get email).

    They really are a good company to deal with.
     
  15. 006

    006 Mike G

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    Yeah I get a call once a year from them, unless I purchase something then they always call after it was supposed to have been received, otherwise just an e-mail periodically.
     
  16. Jind

    Jind Grrrr!!! (I'm a bear)

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    Yup - same here. Was assigned a Sweetwater rep a couple years ago, he left, but the next guy called me, told me he was my contact if ever I needed something in the future, told me he would help me with anything I wanted to know or with any follow-up questions and such. I get a call every few months, but it's fine by me - he never seems pushy or anything.
     
  17. bryan_kilco

    bryan_kilco Member

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    I forgot, they sent me a free catalogue with a guitar strap I bought, and the box had candy in it! They call me once in a while still, even though I haven't purchased anything from them recently. Seem like good service.
     
  18. aramism

    aramism Member

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    sweetwater is great. the only place i really buy new gear from. i've made very very large purchases in the past and work with one guy there and he really goes above and beyond normal to make sure via email or phone i get what i need. they also have real cool tech support and infinite patience to help you do system setups and routing for bigger purchases etc.

    really the best place for new music gear as far as i'm concerned.
     
  19. AD Chaos

    AD Chaos Wreak Havoc

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    The catalog they send with the gear is great, quite extensive and filled with rather high-end equipment choices.

    A good choice for big purchases (even though the Roadster head I got from them came with a minuscule dent on the front (cosmetic inconvenience only) but that may have been the delivery company's fault, not them. The packaging was great anyways.
     
  20. schwinginbatman

    schwinginbatman It's shittay!

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    They're pretty great. A while after I bought Addictive Drums they had called to ask if I was enjoying it, and if I got all my problems sorted out. Really nice guys. Plus their catalog is great for reading when you're on the loo.
     

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