The service at the Residence has gone downhill quite a lot over the years. Despite this, it still is the best one in the area. I wasn't able to get booked last year for it so I was determined this year. I tried as soon as the dates were announced but they told us it was too early. They told us 'try again in November' -- so we did. Still nothing. Try back again later they told us. We tried again around Christmas with no luck. Today I call them up because I want to know WHEN I can actually book a room. 'Oh they're sold out'. They never tell me the proper date that the rooms will be available (though they did give me a date...it was just wrong). There isn't a waiting list (or at least thats what we were told). I have some choice words for them, but I will keep this post clean.