What a bunch of idiots. Man! I would deduct the postage you paid from their bill. Something tells me that they'll be making the same error with me. I got confirmation today that the DVD was sent. That was supposed to take 5-10 days while the CDs would take 3-4. CD's haven't been sent yet. Go figure. Glad I didn't prepay through iDeal but asked to be billed later. I'm really going to give them hell if they make that error with me. Last DVD I ordered from them (IJskoude Passie / Icecold Passion) about the 11 Cities trip had one damaged DVD. Not in the mood for more sh1t3 from them.