I was thinking of purchasing EastWest Symphonic Orchestra Gold since I just can't stand the factory Kontakt Library for lots of instruments, but I was reading a toooon of reviews that said while the sample quality is good, the software is outdated, a pain in the ass to update, and the customer service is terrible. These reviewers did, however, seem to not understand how/why iLoks are required, so who knows if they're just incompetent or not. Does anyone on here have any experience with any EastWest stuff? I trust people on here far more than online retailer review sections. I was interested in the choirs too but after reading all this horrible stuff I'm thinking twice. EDIT: I read some more that said they got it to work by following the instructions and they weren't as hard as other reviewers made it out to be. That being understood, I still value everyone's input! As a side note: I'm a huge fan of Wintersun's new style of massive orchestrations and Mr. Townsend's wall of sound, and I'm pretty sure Jari said he used EastWest Symphonic Choir and word builder.