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Is CD Inzane Closing?

Discussion in 'ProgPower USA' started by The_Q, Apr 19, 2014.

  1. The_Q

    The_Q No More Posts

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    Not trying to start rumors or be an ass here. I noticed while perusing their site that it no longer contains a phone number for contact and the prices are very regularly way higher than normal. This does not sound good. Anyone know anything?
     
  2. ZaneF2010

    ZaneF2010 KS Metalhead

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    I've been ordering from them for years. Zane has never mentioned anything to me about this. As for the phone number I've always felt that the best way to get ahold of them is by Email.
     
  3. labrekk

    labrekk Member

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    He said previously he had millions of customers from all over the world. He must be far from closing... :lol:

    As for me, even though they lowered a bit, the shipping costs to Canada are still WAY too expensive...
     
  4. CD INZANE

    CD INZANE CD INZANE LLC

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    Not closing, continue expanding:
    Cd Inzane is not closing. Last year, we started another online webshop not connect with CD Inzane. This year, there is another built as well, but will not mention those here.

    Why the phone numbers were removed:

    The phone numbers were removed to frankly "get some of our lives back". We had too many people working all over for us and the phone was ringing off the hook. Nightmare had done the same a few years back and for everyone, it was just BETTER for us to funnel everything through two email boxes to the girls to handle daily. With over 50 calls a day, we just stopped handling orders this way. I realize many like to call, check on an order, order something new and then talk music for 20-30 minutes. Sorry we do not have the capacity to continue that way, though we always enjoy the excellent talks with everyone :)

    Two Price Points: We've always been about low price and shipping first come first served. Latest releases that have been coming out in Europe are not scheduled for U.S. release for over 60 days. This is evident with the new Gamma Ray DIGI and also the new Unisonic EP everyone is talking about. So have always bought some from Europe early at HIGH prices so that those customers could get it first. Then we have the lower priced version later for those who want it, but just don't want the pricing. NB Titles are still coming in and those DIGI's do run over $27.99 but we do have them in bulk quickly.

    So there you are! Thank you for your concern! Debra
     
  5. The_Q

    The_Q No More Posts

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    Good to hear Zane. Thanks for clearing that up.
     
  6. The_Q

    The_Q No More Posts

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    whoops sorry I mean Debra. My bad.
     
  7. The Fiddler

    The Fiddler Just Do It.

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    Just make sure the Terms and Conditions listed on their website are agreeable to you before hitting that, "place order" button.

    ***

    http://www.cdinzane.com/terms-amp-conditions.html

    REFUNDS & DEFECTIVE MERCHANDISE:
    We offer a 30 day guarenteed return policy, issued to you in the form of an automated store credit Gift Certificate, good during any of your next visits to CDINZANE.com. This credit NEVER expires. We also allow all our customers an exchange on merchandise for all new and sealed merchandise if returned to us within 60 days from the time we have shipped, minus any DVD's outside of NTSC region #0 or #1 (See "DVD Return Policy" below). It is against the Recording Industry Laws for us to accept back opened pre-recorded music due to the amount of illegal transferring, copying or downloading. Items that are sent back opened are not accepted, will not be returned and will be disposed of. Items that are “said” defect but are not are also not accepted back. Our returns department tests everything that is returned and so do the record companies that press all titles. All special orders (non-catalog listed titles) are not accepted back.

    DVD Return Policy:
    We only accept returns on NTSC region #0 or #1 DVDs. This is because we cannot guarantee our customer’s DVD players play all the different types of DVDs except the NTSC #0 or #1 units. Keep in mind that because your NTSC (outside of region #0 or #1) or PAL DVD skips, glitches, looses sound but plays picture, or looses picture but plays sound are all circumstances that your player is not fully compatible. The DVDs are not defective; your player just was not meant to play all the different regions of DVDs.

    RETURN PROCESS:
    Please send an email to: sales@cdinzane.com if you have a return. All returns must arrive here within 30 days from the ship date, as listed in your user profile. Items arriving damaged back to us also will not be accepted and you cannot return these for any refund or exchange with our company. Make sure you receive an RA# PDF in your e-mail box after contacting us. Simply print it off and return it with your return. Only order returned in boxes will be accepted. Any orders returned in a bubble mailer will be returned as bubble mailers damage our product.

    SHIPPING METHODS & INSURANCE:
    During checkout, you may choose the way you wish to ship. We recommend FED EX with tracking and insurance. This protects your shipments from loss, theft or damage done by the courier. Please note that we do not have information on your order once the courier (USPS/FED EX) picks up your package from our company. We will not be able to assist you to find out where your package is once the order has shipped so FED EX is the best method to insurance A+ performance, traceability and replacement coverage. *Please note if you choose any other shipping option other than FED EX, those other options do not offer tracking, insurance or replacement coverage. We do not double-ship orders that are lost unless you’ve chosen FED EX.

    ORDER PROCESSING:
    Your orders are processed real-time and as quick as possible. CD Inzane LLC has high volumes of customers SO your orders are shipped in the order they are received. Turn-around times for shipments are usually from 1 hour to 3 weeks, dependent on the availability of your order’s title(s) and the amount of customers in line before your order. With a dedicated staff, we ship round the clock. Most orders ship within 1-7 days from the time you initially placed your order. ALL credit cards are processed IMMEDIATELY to adhere to Payment Card Industry Compliance, so our staff NEVER sees any of your credit card information. You charge card is processed between our bank and yours directly. We are 100% PCI Compliant. Just look at the certificate on our homepage. Safety in e-Commerce transactions comes first.

    PREORDERS:
    Preorders ship “first preordered, first shipped” and upon arrival from the label to us. Preorders should be ordered on a separate invoice and with release dates no more than 10 days apart. As a rule, if you preorder any two titles with more than 10 days apart on the same invoice, there usually will be a delay. This includes titles that have release dates changed from their licensing label’s original schedule. Inventory that is off in our system and titles that suddenly go out of stock will be backordered and shipped when the next shipment comes in and in the order your order stands in line. Usual wait time during these occurrences are from 1 to 8 weeks. It is best for you to contact us by telephone should you have additional questions pertaining to the hold-up of your order.

    PRIVACY STATEMENT:
    The information you list with your account such as street, phone number and email is 100% secure and available only to CDINZANE.com for the sole use of ordering, to contact you with our special offers or for “ship to” information only. No 3rd party has access or is allowed to collect any of this information.

    SECURITY and PCI COMPLIANCE:
    You are solely responsible for maintaining the confidentiality of your password and account and for any and all activities that occur under your account. You may change your password or any other account information at any time by going to your My Account page once you have logged in. You may also set up a new account at your convenience. You agree to notify cdinzane.com immediately if you suspect you've compromised your password and gave it to others or of any unauthorized use of your account known to you. You must promptly inform CDINZANE.com of actual or apparent breaches of security, such as loss, theft, or authorized disclosure or use of a user account or password.

    As CDINZANE.com is both PII and PCI Compliant (we do NOT store, collect or see your personal data or credit card information), your account will remain YOUR responsibility and you are liable for any unauthorized use of your CDINZANE.com Service through your account. You engage all credit card transactions thru AUTHORIZE.net gateway system, affiliated with U.S. Banks NA and not directly with CDINZANE.com. Neither the owners, staffing or those affiliated with CDINZANE.com, its database or programming, have access to any of your credit card information, in whole or in part. This includes the inaccessability of your card's last 4 digits, inaccessability of your cards CVVS number or expiration dates.

    In consideration for using our CDINZANE.com Service, you agree to: (1) provide certain current, complete, and accurate information about you when prompted to do so in all account fields when registering or updating your account, and (2) maintain and update this information as required to keep it current, complete and accurate, this includes proper contact phone numbers and address’ to ship product only where you will reside. If any information provided by you during your original registration or in your My Account is inaccurate, CDINZANE.com reserves the right to terminate your account immediately and without reinstatement.

    INDEMNIFICATION:
    You agree to indemnify and hold CDINZANE.com, its other subsidiaries, affiliate, officers, employees, agents, directors, successors and assigns harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the CDINZANE.com Service, the violation of these Terms of Service by you, the infringement by you (or other user of the Service using your account) of any intellectual property or other right of any person or entity or violation of any federal, state or local law or regulation.

    TERMINATION:
    You may terminate your participation with our CDINZANE.com Service with or without cause at any time and effective immediately. CDINZANE.com may also terminate your account permanently and the use of the Service with or without cause at any time and effective immediately, at CDINZANE.com’s sole discretion, by immediate termination of your use of the CDINZANE.com Service, should your conduct (be preceived to or fail to) conform to the terms and conditions of these Terms of Service. Inappropriate conduct towards CDINZANE.com staff over the phone, in person, profane or inappropriate phone communications or email communication will also resort to your immediate termination of future account privileges and your loss of our services indefinitely. This includes Chargebacks, BBB record postings negative about our company or negative slander about Cd Inzane LLC on chatboards or other public domains.


    DISCLAIMER OF WARRANTIES:
    YOU EXPRESSLY AGREE THAT YOUR USE OF THE CDINZANE.com SERVICE IS AT YOUR SOLE RISK. THE CDINZANE.com SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. CDINZANE.com EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. CDINZANE.com MAKES NO WARRANTY THAT ITS SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT ITS SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE. CDINZANE.com MAKES NO WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE SERVICE OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. YOU ACKNOWLEDGE THAT CDINZANE.com DOES NOT CONTROL CONTENT, INFORMATION, PRODUCTS OR SERVICES OFFERED BY ADVERTISERS, THIRD PARTIES OR OTHER USERS ON OR THROUGH THE SERVICE, INCLUDING BUT NOT LIMITED TO INFORMATION, PRODUCTS, OR SERVICES PROVIDED BY LICENSE TO CDINZANE.com FROM THIRD PARTIES OR CONTENT PROVIDED BY OTHER USERS. CDINZANE.com ASSUMES NO RESPONSIBILITY FOR AND MAKES NO WARRANTY OR REPRESENTATION AS TO THE ACCURACY, CURRENCY, COMPLETENESS, RELIABILITY, USEFULNESS OR DECENCY OF CONTENT OR PRODUCTS DISTRIBUTED OR MADE AVAILABLE BY THIRD PARTIES (INCLUDING BUT NOT LIMITED TO ADVERTISERS AND USERS) THROUGH THE CDINZANE.com SERVICE. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM YOUR ATTEMPT TO DOWNLOAD ANY MATERIAL FROM THE CDINZANE.com SERVICE. CDINZANE.com MAKES NO WARRANTY REGARDING ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH ITS SERVICE OR ANY TRANSACTIONS ENTERED INTO THROUGH ITS SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM CDINZANE.com OR THROUGH THE CDINZANE.com SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. THEREFORE SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

    LIMITATION OF LIABILITY:
    CDINZANE.com SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLES, EVEN IF CDINZANE.com HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM THE (I) USE OR THE INABILITY TO USE THE SERVICE; (II) COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES; (III) ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR CONTENT RECEIVED OR TRANSACTIONS ENTERED INTO WITH CDINZANE.com OR A THIRD PARTY THROUGH THE USE OF THE CDINZANE.com SERVICE; (IV) OR UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR ALTERATION OF YOUR ACCOUNT OR DATA. YOU SPECIFICALLY AGREE THAT CDINZANE.com IS NOT RESPONSIBLE OR LIABLE TO YOU OR ANYONE ELSE FOR ANY UNLAWFUL, HARASSING, DEFAMATORY, ABUSIVE, THREATENING, HARMFUL, VULGAR, OBSCENE, SEXUALLY EXPLICIT OR OTHERWISE OBJECTIONABLE CONDUCT OR SPEECH OF ANY OTHER PARTY ON OR THROUGH THE CDINZANE.com SERVICE, OR FOR ANY INFRINGEMENT OR VIOLATION OF YOUR RIGHTS BY ANY OTHER PARTY, INCLUDING BUT NOT LIMITED TO INTELLECTUAL PROPERTY RIGHTS, RIGHTS OF PUBLICITY, OR RIGHTS OF PRIVACY. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO SOME USERS.

    GENERAL PROVISIONS:
    These Terms of Service shall be governed by and construed in accordance with the laws of the state of Minnesota, excluding its conflict of laws provisions. You agree to submit to the exclusive jurisdiction of the courts of the State of Minnesota, provided, however, that CDINZANE.com, in its sole discretion, may elect to settle any litigation in any way arising out of or relating to these Terms of Service through binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Any such arbitration shall be conducted in Minnetonka, Minnesota, and judgment on the arbitration award may be entered into in any court having jurisdiction thereof. If any provision(s) of these Terms of Service is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect. CDINZANE.com failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision unless acknowledged and agreed to by CDINZANE.com in writing. User and CDINZANE.com agree that any lawsuit arising out of or related to this Service must commence within one (1) year after the cause of action arises; otherwise, such cause of action is permanently barred. The section titles in these Terms of Service are solely used for the convenience of the parties and have no legal or contractual significance.

    MODIFICATIONS TO THE SERVICE AND TO TERMS OF SERVICE:
    CDINZANE.com reserves the right to modify or discontinue the CDINZANE.com Service with or without notice to you. CDINZANE.com shall not be liable to you if CDINZANE.com modifies or discontinues its Service. CDINZANE.com may change the terms and conditions of the Terms of Service at any time in its sole discretion. In the event of any material or substantial change in the terms and conditions of these Terms of Service, CDINZANE.com may notify you via e-mail, and/or by posting an announcement of the changes together with a link to the new Terms of Service on the CDINZANE.com Service. By using the CDINZANE.com Service after any change in the Terms of Service you acknowledge and accept changes to the Terms of Service.

    This Terms of Service was last updated on DECEMBER 28, 2013
     

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