This is a totally unexpected story about somebody we all know, and some love & some do not (judging from some of the harsh criticism I've seen on here.) I was checking out cds at Zane's tables on Saturday and saw the Fates Warning re-issue of No Exit. Since Zane was standing right there I decided to ask him..".Hey Zane, have you ever had somebody ask if you received a faulty shipment of these re-issues from Metal Blade or have somebody tell you they never received the bonus dvd with the re-issue? I purchased the re-issue the day it came out, from (cduniverse) but there was no dvd in the package. I contacted Metal Blade(or tried to)three times by email, but they never responded." Zane acted surprised and said, "I'll tell you what, I hate to see people get ripped off, go ahead and take it, free of charge." My first reaction was to shit my pants, since we all know the horror stories about Zane's poor customer service, but I've seen the good side of the man, and all I can say is..."Thanks Zane! Its acts of kindness like this that keeps the metal scene thriving and keeps things like ProgPower alive! This was one of the coolest gestures ever! I appreciate that a ton! I guess it shows, theres two sides to every story, and I'll be sure to not judge too quickly or harshly!